At stellarwithlove, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to assist with returns, refunds or exchanges. Please read the following policy carefully.

Returns & Exchanges

To be eligible for a return/exchange:

• The item must be unworn, unwashed, and in their original condition.
• It must be attached with tags, and in its original packaging.
• Certain items such as sale items may not be eligible for returns/exchange.

Send us a DM or WhatsApp +6012-6711913 with the reason about the product you wish to return/exchange within 7 days of receiving your order. Once your request is authorised, we will send you shipping instructions on how to send your item back to us. Exchanges are subject to product availability.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. 

Refunds

Please note that any refunds for returned items will not be issued in the original payment method used. Instead, the total amount of your purchase, excluding any shipping costs, will be converted into store credit, which can be used for future purchases at stellar.withlove.

This store credit will be applied to your account within 7 business days after we process your return and confirm that the items meet our return policy requirements.

All orders are processed within 3 business days after receiving your order confirmation. For pre-order items or items with longer lead times, the estimated shipping date will be mentioned on the product page. We will always keep you informed of any unexpected delays.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. You can track your order by clicking the tracking link in the email or by visiting the shipping website’s tracking page and entering your tracking number. 

At stellar.withlove, we are committed to ensuring that your orders are delivered to you as quickly and efficiently as possible. Below is all the information you need about our shipping options, rates, and delivery times.

Domestic Shipping (Within Malaysia)

We offer the following shipping options for all domestic orders:

1. Standard Shipping

• Delivery Time: 2-3 business days
• Cost: RM 7 (West Malaysia) / RM 15 (East Malaysia)
• Buy 2 to enjoy FREE shipping

2. Overnight Shipping

• Delivery Time: 1 business day
• Cost: RM 10 (West Malaysia)

3. Grab or Lalamove Delivery
For same-day or on-demand delivery via Grab or Lalamove, customers are responsible for covering the delivery cost. The shipping fee will be calculated and paid directly to the driver upon delivery.

1. Select the "Grab/Lalamove" option at checkout.
2. Our team will contact you once your order is ready for pickup.
3. You can then book a rider or driver via your Grab or Lalamove app, and pay for the delivery service.

Please note that this service is only available for orders within the service areas of Grab/Lalamove.

4. Self Pick-Up
We offer a convenient self pick-up option for customers who prefer to collect their orders in person. Please follow the steps below to ensure a smooth and easy pick-up experience.

1. At checkout, select the Self Pick-Up option.
2. Once your order is ready for collection, you will receive a confirmation email or text from our team to arrange the pick-up date and time.
3. Pick-up location will be in Cheras area, exact location will be sent in confirmation email or text.

International Shipping

We are pleased to offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. Cost is to be calculated at checkout based on destination and package weight.

Please note: International customers are responsible for any customs duties, taxes, or fees that may apply to their order. These charges are determined by your local customs authority and are not included in the shipping fees.

Free Shipping

We offer FREE standard shipping on all domestic orders over when you purchase 2 or more items. Free shipping promotions do not apply to international orders.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact the courier service directly with your tracking number for assistance. We recommend reaching out to the courier as they can provide the most accurate information regarding your package’s status. 

If further assistance is needed, please feel free to contact our customer service and we will do our best to help guide you through the process.

If an item is currently out of stock, you may place a backorder by contacting us directly. Please WhatsApp us at +6012-6711913 to inquire about item availability and estimated restock times. We will provide you with the expected arrival date and confirm if a backorder can be placed.

Please note:

• Backorder availability is based on supplier stock and demand, and arrival dates may vary.
• Payment for backordered items may be required to secure your reservation, which we will confirm during your inquiry.
• Once your backorder is confirmed, we’ll keep you updated on the status and notify you when the item is ready to ship.

Feel free to reach out for any further questions regarding backorders!

Finding the right fit is essential to looking and feeling great in your clothes. Use our sizing guide to ensure you select the perfect size for your body type.

Measurement Information

Please note that all measurements are taken with the garment laid flat on a table and measured from left to right. The measurements are listed in centimeters (cm).

Keep in mind that there may be slight variations of 1-2 cm in the measurements due to manual measuring methods. 

How to Measure

For the best results, use a flexible measuring tape and measure directly on your body. Wear minimal clothing for accurate measurements.

Bust/Chest:
Measure around the fullest part of your bust/chest, keeping the tape parallel to the ground.

Waist:
Measure around the narrowest part of your waist, typically an inch or two above your belly button.

Hips:
Measure around the fullest part of your hips, keeping the tape parallel to the ground.

Length:
i) Tops, Dresses, and Outerwear
Measure from the highest point of your shoulder down to where you want the hem of the garment to fall. 

ii) Pants and Skirt (Full Length)
To measure the full length of pants or skirt, measure from the waistline down to the hem.

To help maintain the quality and longevity of your garments, we recommend following these care instructions. Proper care will ensure your clothes remain in great condition and continue to look their best over time.

General Care Tips

1. Wash Similar Fabrics Together

Separate clothing by fabric type and colour. Wash delicates separately from heavier fabrics, and always wash dark and light colours separately to prevent bleeding.

2. Avoid Overloading the Machine

Overloading can cause garments to rub against each other excessively, leading to pilling or fabric damage. Make sure clothes have enough room to move freely.

3. Use Cold or Lukewarm Water

Hot water can shrink, fade, or damage certain fabrics. Use cold or lukewarm water for most washes, especially for delicate fabrics.

Specialty Garments

1. Embellished or Delicate Items (Diamonds, Beads, Sequins, Lace, Feathers):

- MUST use dry wash 
- Air dry flat to avoid stretching or damaging delicate fabrics.
- Avoid direct heat or ironing over embellishments.

2. Knits:

- Hand wash or use a delicate cycle with cold water.
- Lay flat to dry, reshaping the garment to its original form.
- Avoid hanging, as this can cause stretching.

3. Outerwear (Jackets, Coats):

- Many outerwear items may require dry cleaning.
- Spot clean where possible to avoid over-washing.

By following these care instructions, you can extend the life of your garments and keep them looking fresh and new. If you’re ever unsure about how to care for a specific piece, feel free to reach out to us at stellarwithlove@gmail.com or WhatsApp us at +6012-6711913.

While we strive to display our products as accurately as possible, please note that actual colours may vary slightly due to differences in lighting, photography angles, and individual screen settings. Garments may also have slight variations in fit based on fabric stretch, cut, or design, so we recommend referring to our Sizing Guide for the most accurate fit information. To ensure the longevity of your garments, please refer to the care instructions, as we cannot be responsible for damages resulting from improper washing or care. All measurements are taken while garments are laid flat and may allow for a 1-2 cm difference due to manual measuring methods. For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their local authorities.

We appreciate your understanding, and if you have any concerns about a specific item, feel free to contact our customer support team at stellarwithlove@gmail.com or WhatsApp us at +6012-6711913.

We offer a variety of secure payment options to make your shopping experience as convenient as possible. Choose the method that works best for you:

1. Billplz (FPX Online Banking, Cards, and E-Wallets)

• Through Billplz, you can make secure payments using FPX Online Banking, credit/debit cards, and e-wallets.
• At checkout, simply select Billplz as your payment method, and you will be redirected to their secure platform to complete the transaction with your preferred payment option.

2. Bank Transfer

• You can choose to pay via bank transfer.
• Once you’ve placed your order, please transfer the total amount to the following bank account:

Bank Name: Maybank 
Account Name: Laceyrose Enterprise 
Account Number: 5124 0051 6411

• After completing the transfer, please email us your payment confirmation to stellarwithlove@gmail.com or send a WhatsApp message to +6012-6711913 with your order number for verification.

Stellar.withlove (the "site," or "we") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and engage with our services. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
• Payment Information: We collect payment details when you complete a transaction, but we do not store credit card numbers or bank details. Payment processing is handled by secure third-party services like Billplz.
• Technical Information: We may collect information about your device and how you use our website, including your IP address, browser type, and browsing history on our site.
• Cookies: We use cookies to enhance your experience on our website by remembering your preferences and personalising your interactions.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: To process your orders, complete transactions, and deliver your purchases.
• Customer Service: To respond to your inquiries, provide support, and send updates on your orders.
• Marketing: To send you promotional offers, newsletters, and updates on new products (only if you have opted in).
• Site Improvements: To analyse website performance, optimise user experience, and improve our services.
• Security: To prevent fraud, unauthorised access, or any other form of misuse of our services.

3. Security of Your Information

We are committed to protecting your personal information. We use a variety of security measures, including encryption and secure servers, to ensure your data is protected during transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.